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What does Customer Service mean? - servicexcellenceblog
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What does Customer Service mean?

Customer service means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back. Good customer service means much more – it means continued success, increased profits, higher job satisfaction, improved company or organization morale, better teamwork, and market expansion of services/products.

Think about it places where you enjoy doing business – stores, petrol stations, suppliers, banks, etc. Why, aside from the actual product or service they provide, do you like doing business with them? You probably find them courteous, timely, friendly, flexible, interested, and a series of other exemplary qualities. They not only satisfy your needs and help you in your endeavors but make you feel positive and satisfied. You come to rely on their level of service to meet your needs and wants.

So what about when you do not only spend your money on a service or a product but also your time? Would you not like to receive the best service possible in order to feel that you have received value for money?

Of course!

That’s why it is essential to any service provider, today more than ever, to provide the highest possible quality of service, be attentive to guests’ needs and unique!

Customer service determines the success of a business and employees either have to have a common sense of how to provide service or need to be trained.

In “School of Servicexcellence” we remain to the term of ASSETS rather than EMPLOYEES, as at the end of the day, those assets are what is vital for your success!

How do you achieve a high level Customer Service with your ASSETS?

 

Servicexcellence Tips of the Month:

  • Come up with a unique and outstanding business concept – a must have to outrage competition
  • Determined your standards and targets to be achieved
  • Recruit the right assets
  • Implement standards in your business and make your team understand the importance of following the same at all times –  TRAIN ASSETS
  • Conduct analysis of guests satisfaction on regular basis and determine short falls of service
  • Focus on internal transparency – demonstrate reasons for service shortfalls to your team and TRAIN them again how to do it right in future
  • Conduct analysis of guests satisfaction on regular basis and determine positive achievements
  • Focus on internal transparency – illustrate positive real life examples  of guests satisfaction to your team and PRAISE them
  • Go back to your standards and see whether or not, you have to re-define them or add more
  • Check your achieved targets and see where you increase targets to be achieved in order to retain a high customer turn over and keep your assets motivated at all times

And then start over again….

  • Conduct analysis of guests satisfaction on regular basis and determine short falls of service
  • Focus on internal transparency – demonstrate reasons for service shortfalls to your team and TRAIN them again how to do it right in future
  • Conduct analysis of guests satisfaction on regular basis and determine positive achievements
  • Focus on internal transparency – illustrate positive real life examples  of guests satisfaction to your team and PRAISE them

Why?

Because competition does not sleep, and customers will always seek for something new, something unique and outstanding. It starts with the basic idea of your business but it ends with you biggest asset – your TEAM…

Together – Everyone – Achieves – More – be a leader not a boss and make them understand and enjoy work, only then your customers will enjoy being around them too!

Happy operations and good success!

Servicexcellence

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  • Additional “Tip of the Year”: Stop calling people “assets” (as in “Recruit the right assets” or “Train assets”). It’s called customer service for a reason, else it would be called “assets service”. People by from people not from assets. A table is an asset. A team-member is a person. Making people, not assets, the centre of customer service is were greatness starts…

    January 10, 2013 at 12:07 pm

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