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The InterContinental Hotel, Abu Dhabi - servicexcellenceblog
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The InterContinental Hotel, Abu Dhabi

WOW, that is all what we can say. Did you ever have the chance to check in, enjoy dinner in one of their restaurants or party at the Yacht Club? Over the last 4 years we tried every single point listed earlier, and every time we went back we were more astonished about the great service we experienced.

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This time however, Azl, the friendly banquettes staff on the executive floor blew away our mind. We held a two days training workshop for about 15 people at the Intercontinental Hotel which started at 8 am and ended by 3 pm every day. Azl was the first person to welcome us and the last person to wish us a farewell. Not because it was his duty, but because he wanted to.

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He gave us a detailed introduction about the hotel, the facilities, the fire and safety exists and the pre – arranged coffee breaks, asked if he could assist with the set up for the day and prepared a nice cup of Cappuccino for us. That is normal you would think? Yes, we agree, but not unfortunately not very common these days when you book meeting rooms around town. He looked after us like a nanny looks after her protégés and read off every wish from our eyes.

The facilities where elegant and clean, the meeting rooms were super spacious and the snacks served during the coffee breaks were delicious. All in all a great place to hold a workshop at and a banquet team offering comfort, style and ambiance at the same time.

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Thank you Azl and Angel, you were great!

SE

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