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Ted Morgan, Dubai - servicexcellenceblog
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Aug 11 2016

Ted Morgan, Dubai

Dear followers, it has been long! We hope that all of you are extremely well. I recently had an unpleasant experience in one of the local spas of Dubai. There are millions of spas (salons as they are called here) in this city – just as many as there are sand corns on the beach. It is hard to find one which is close to your house and provides great service at the same time. Personally, I used to go to the same salon for the past three years and was (more or less) okay with their service – until recently, when they over-promised and under-delivered.

There are salons for both, man and women; women, however, might be able to refer to this particular review a little better than men. Hair and everything that comes along with hair is a sensitive topic. If someone, therefore, treats you a hair product which turns you into a walking feather boa rather than an elegant business woman, you tend to be upset. This is exactly what happened to me last week.

I, therefore, called everyone I knew around town to find out who would be able to ”fix” my hair issue, and discovered: Ted Morgan, located in Shoreline 1, on the Palm in Dubai.

What a blessing. I sent an e-mail during the night and received a call from their receptionist the next day to confirm my appointment. I briefly shared what had happened to me the night before and thanked her for the confirmation.

Ted Morgan - Review Servicexcellence

When I arrived at Ted Morgan, I was welcomed by the same receptionist (who used my name right away) offering me their ”spa-menu”. She opened the first page for me and said: ”It is super hot outside, why don’t you choose one or two of our drinks to cool you down before your treatment?”. She waited for my order, smiled and asked me to follow her. We went into the main salon, where Maria (a beautiful, young and talented girl from the United Kingdom) waited for my arrival.

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Maria welcomed me by introducing herself and mentioned that she had read my e-mail and already thought about a few options for us to rescue what was left to rescue. What a wonderful service, what a great team. She offered me a hair mask and asked her colleague to give me an extra long massage, releasing all the stress had to go through the night before. I was in heaven. When I returned from my treatment, my fresh orange juice, the coffee and Maria were waiting for me already.

We had a little chat about the next steps and Maria started right away. She had this very pleasant and special aura; I felt comfortable and in good hands immediately. 20 minutes later, I left as a new woman: happy, satisfied and ready to get back to work.

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The real surprise, however, occurred to me when I wanted to pay. Maria and her team only charged me for the initial haircut. When I asked about the treatment and hair mask, Maria smiled and said: ”You had enough troubles with the other salon last night, we wanted to lift you up and make you feel better. Have a great day and enjoy the new look.”, she smiled, shook my hand and attended her next customer.

I was amazed by the amount of professionalism, sympathy and empathy Maria and her team put on the table. I can only recommend Ted Morgan, Dubai to all the ladies out there! The next review will be for the gentlemen again, we promise!

SE

 

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