Suba Hotel, Dubai - servicexcellenceblog
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Suba Hotel, Dubai

Good day to all of you. We hope you are well.

This year’s Middle East Awards announced their winners, and we release our reviews and one on one experiences with all competing hotel properties, restaurants and bars. And we decided to do so with our experience at the best smart hotel – the Suba Hotel in Deira Dubai.


To be honest, we had never heard about the property before, and our expectations were not that high, in comparison to our expectations of other competing properties. We looked up the hotel online before we checked in as we wanted to find out more about the non – licensed place in Deira. A four star boutique hotel with, as they said, modern and stylish rooms, defined though warm Arab hospitality. We made our booking online and waited for the day of our check in.


The welcome was friendly and attentive. The bell boy parked our car in front of the hotel’s entrance – were I stayed for the next two days – the second bell boy greeted us with a welcome drink and the front office lady stepped out to greet us personally. A smart, authentic, warm and personalized welcome. Just as it said on the website; well not quite as it said on the website, as the only Arabic element of the hotel were the dates we ate from time to time. It should really say: “warm, authentic, Indian hospitality in the heart of Dubai…” as round about 80% of the staff were from India, Pakistan and nearby regions.

Up on arrival, and once we finished up our welcome drink, we were escorted to the 7th floor. We checked in a suite, with a huge living room and dining table, a bedroom and a bathroom with a built in Jacuzzi. Oh it was divine. Before the Duty Manager and the bellboy left us to commence with our own business and enjoy some privacy, they introduced their smart technology systems in the room to us. The TV, lightening and the control panel in form of an IPad. Normal these days, you would think. Maybe, however not for a four star hotel in the Middle of Deira, and certainly not for the staff, as you could see the word PROUD about their product tattooed all over their faces (not literately).


Was the room beautiful? Well it was definitely bigger than other suits we usually check in, the high celling made the room look very bright and welcoming; the purple coloured sofa however, was not our taste.

As we were not only there to review the hotel, and we also celebrated a special occasion, the staff prepared a lovey chocolate cake and a bottle of sparking crape juice for us. What was so special about that? Well first of all the juice had been chilled, prior to our arrival, the cake tasted lovely and each and every team member of the hotel, had signed on a personalized card, wishing us all the best. WOW.


Apart from the Jacuzzi and the TV, we also made use of the small pool upstairs in the 8th floor, were we had cappuccino served with Orios; and personally I also tried out the Saloon on the ground floor – as I found out later – a contracted beauty centre only – which does not nearly come close to the standards of the rest of the hotel.


We did not have dinner at the hotel, however we had a long, healthy, continental – Indian breakfast the next day, where everyone was smiling at us, greeted us friendly and the chef served “his” specialities personally. We found fresh flowers on the table and a vibrant sound of modern music accompanied our morning. Did I mention that is was great at the Suba?

Suba Breakfast

Just before we checked out, we decided to book a couple massage at the “Spa”. What a mistake. This my dear followers, is an experience you do not have to repeat unfortunately. The Spa, also contracted and not officially a part of the hotel, was far from professionalism – treatment rooms as well as the actual massage.


Nevertheless we left the Suba Hotel with a smile, and the best of luck for the upcoming Middle East Hotel Awards – and now, once that we can officially share our experience, we can also freely announce that the Suba Hotel, won the Award for the Best Smart Hotel in 2015, in the Middle East!

Well done to all of you – well deserved.


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