Sophie's Cafe - Palm Jumeirah, Dubai - servicexcellenceblog
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Sophie’s Cafe – Palm Jumeirah, Dubai

Good evening to all of you out there. We discovered a new (new to us, as we had never been there before) place in Dubai, and thought of sharing our experience with you.

Given the name of the place – and maybe many of you do not know Servicexcellence’s real name yet – Sofie had to visit Sophie’s Cafe. Sophie’s Cafe is located at the Rive Beach Club, on the Palm Jumeirah. As it is not too far from our office in Tecom, we thought it would be a nice occasion to combine lunch with a friend with a new review for our followers. We had been to Riva Beach Club before, and must admit that the service there was less than we expected, but we had great hopes when thinking of the restaurant’s name. 

When we arrived, we parked in the garage, we did not really know on which floor Sophie’s Cafe was, and were rather disappointed when we found out that it is right in the basement, between the garage and staff entrance. Given the fact there was no natural daylight, we at least hoped for the place to be well air-conditioned, but it was rather sticky and humid. 


It was quite busy, and the food smelled nice from far already, so we decided to stay and give it a try. We heard a lot about the “great and fresh” home – made food and that it was a nice location for a quick lunch, and therefore our expectations were quite high as well. When no one greeted or even acknowledged us however, up on entering the cafe, we found out very soon, that is was all about self-service and not about being served.

We approached the cashier counter to had a look at the food display and where told that we had several options, such as: choosing 5 salads, 3 salads or 1 main course and two salads for lunch. Both of us decided to choose 1 main and 2 different kinds of salads, and both of us decided to go for the boneless chicken. 

The other options where meat balls, roasted chicken legs, vegetable curry and vegetable lasagna. The salads we chose were a bit different. We chose salad Nicoise, eggplants, mixed leafs and Quinoa. 

Joe, the gentleman who served our food offered us to chose some chilled beverages from the fridge next to us and inform us that he would bring to food once it was re-heated. Re-heated? Oh well, we were hungry and still had hope. 


We sat down and started sipping our drinks when Joe came a couple of minutes later, serving our food. It looked nice and it tasted nice as well. The chicken was not dry at all – other than you would expect from pre-cooked and re-heated poultry. The salads were missing a bit of dressing, but tasted fresh and especially the Quinoa salad was a great option for a change. Unfortunately not many restaurants offer Quinoa these days, which is a shame as it tastes great and is very healthy. 

We finished our meal and stayed for a while to catch up, laugh about old stories and share the latest news before we went back to the cashier counter to get our garage ticket stamped and left.

All in all we must admit that the service was non existent (but then again, the concept is based on self-service mainly), the food was average and the overall experience (apart from the salad) was less than expected. We were happy once we left the garage to see some daylight again and thought about if we would ever come back one day, on our way back to the office…

Have a great evening everyone!

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