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Sheraton Abu Dhabi Hotel & Resort - servicexcellenceblog
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Sheraton Abu Dhabi Hotel & Resort

Wow! This is the word that would describe our most recent experience at the Sheraton Abu Dhabi Hotel & Resort. The hotel is overlooking the Arabian Golf on one side, and ranges into the skyline of Abu Dhabi on the other side. We checked in last week and had the pleasure to stay over for one week. Up on check in we were welcomed by the front office team – the friendly valet man, the bell boy who took our luggage and waited next to us until we received our room keys, and the charming receptionist who checked us in.

Sheraton Abu Dhabi Hotel & Resort

A couple of years ago we visited the hotel’s pool area for some sun downers, and could not wait to relax at the pool again, on the following day. Filled with high expectations we followed the bell boy to our room on the second floor, and must admit our expectations were met. The room was cozy, the bath tab huge and the bed felt like heaven.

Even all our favorite German TV channels were available, which made it even more comfortable to calm down and relax before commencing a busy week of workshop delivery. The room however was just the bonus of our stay. We did not feel well, and had fever on the second day, a very common symptom during this time of the year, and therefore called up the reception to check with them if it was possible to enjoy the full board dinner in our room instead of downstairs in the restaurant.

Room Service

Instantly the receptionist informed me that they would do anything possible to make our stay as comfortable as possible, and that they would arrange something for us. They asked us to wait for another 10 minutes until the restaurant was officially opened for public and forwarded our request to the room service team and wished us a fast recovery.

After a couple of minutes, we received another call, this time from room service to check if we had any food allergies or any preferences in taste. We told them that we were easy going on the food and thanked them for the concern and great service in advance. 15 minutes after we hang up the phone, a three course menu was delivered to our room. Chicken, lamb, vegetables, a burger, nachos, fruits, bread and butter were served. A menu for an entire family, and it was delicious. The next day, we went straight to bed after the workshop and skipped the pool as we had the great intention to last until 7 pm and have dinner like everyone else in the restaurant.

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We made it downstairs and headed to La Mamma, the Italian on the property’s lobby level. We chose a table in the corner of the beautifully decorated diner, and chose a soup as well as a stone – oven pizza from the menu. We lasted through out the Minestrone – which was great – but terrible failed to wait for the pizza. The fever did not go down, in fact the temperature had gone up during the day, and made it impossible for us to stay in the restaurant. We asked the waiter for assistance, and he immediately informed the chef to prepare our pizza, takeaway. Wow!

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The hotel might look a bit elder than others, but on all other dimensions of style, offers, outdoor areas, spas, gyms and especially service the Sheraton on the Corniche can easily compete with all these super modern, new luxury temples in the city.

A big thank you to the entire team and a message to the General Manager: “Properties like yours should participate in the 2015 Middle East Hotel Awards!”

Have a great week ahead everyone,

SE

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