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Red Star Wok - servicexcellenceblog
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Red Star Wok

Happy New Year to all of you! We hope you had a fantastic start into 2014 so far. A new year does not only mean new beginnings but also new places to discover and new reviews to be released.

After a long day in the dessert today, we decided to try one of the new restaurants in Jumeirah Lakes Towers. Red Star Wok. As they offer delivery, we looked up their number on Zomato.com and glanced through their menu before calling them up. We choose chicken spring rolls, Pad Thai and Laksa Soup for our dinner. After the second ring, Mr. Richard answered the telephone by greeting us friendly and welcoming us to Red Star Wok. He asked for our contact details, address and mobile number, took our order and informed us that the delivery will arrive within 30 minutes and we will receive a text message confirming our delivery before hand. Fantastic. What a great service and nice touch.

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It was the first restaurant we came across offering this value added service. So far so good. About 10 minutes later we received the following message:“Thank you for placing your order at REDSTARWOK.COM. Your total order amount is 108 AED.” Well, not what we expected but still a nice touch to check if one has enough cash at home. Another 10 minutes later, we received a call from a local mobile number. A gentlemen asked if we ordered food, and wanted to know our location, building and apartment number. We shared the same with him, wondering why this information had not been shared with him by Mr. Richard, who took our order. The call equaled out the text message, if you know what we mean. The food however was amazing. When it arrived, it was still warm (ready to eat) and the smell was just mouthwatering. 

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Besides our starter and two mains, we also received a portion of prawn crackers, complimentary. 

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Both main courses, the Laksa Soup as well as the Pad Thai were huge. One would have been enough for both of us. Unfortunately we were not able to finish both meals, which was a shame, considering how tasty the food was. 

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All in all, Red Star Wok, is highly recommended from our side. We still do not know what the relation or communication between the staff taking the order, sending the message and delivering the food might look like, but well, who is free of mistakes shell though the first stone now. Will we order again? Definitely, Red Star Wok is great value for money. Two thumbs up.

Keep exploring,

SEB

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