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“The biggest lesson I learnt through my experience as a hotelier, consultant and trainer is that at the end of the day, it is all about engaging with people and adding value to each other – whether it is with external or internal customers.”

Sofie Pickhard, 2011

Servicexcellence – The Blog, was created in 2012, when the founder Sofie Pickhard used the World Wide Web as an online diary of where to go out for dinner, and which places to avoid. It was not long after the first online entry, before she received an email from one of her followers, thanking her for the review.

The customer – centred organisation – Servicexcellence Business Consulting and Development, as it is known today,  therefore grew out of the great response and interactions of followers and the founder’s past decade in the hospitality and training industry. Looking at the demand of excellent SERVICEworldwide, Servicexcellence’s vision is…

“… to be the preferred service consultant for hospitality and retail industry related businesses, by adding expertise, experience and value to organizations, enabling them to evolve to the next level of EXCELLENT SERVICE.

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