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El Pasha, JLT Dubai - servicexcellenceblog
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El Pasha, JLT Dubai

Good day everyone!
We did it again, we ordered in. Trying to discover restaurants available in the neighborhood, we called up “El Pasha” in Jumeirah Lakes Towers, Dubai.
Walking passed the restaurant the other day, we got one of their menus and called them up for delivery a couple of hours later. The gentleman on the phone greeted friendly, and asked how he could help. We asked for delivery, placed our order or Manakeesh Zaatar and Arabic vegetable pizza and asked how long it would take. We actually live in the tower next to the restaurant, that was why we were a little surprised when he informed us that it would take one hour for delivery. “Are you that busy?”, we asked and he said:”No we are not at all. It just takes long!”. He only took the apartment details, did not ask for my number or name instead. We were curious of what we ordered and waited.
Well if it takes that long the food should be fantastic then, we thought.
45 minutes later it knocked on our door.
55 AED for the order was not a lot. However when we saw what we ordered and tasted the same we were a little disappointed. The food was not the best. The Manakeesh hard like a stone, the Arabic pizza full of onions, peppers and tomatoes wrapped in flakey pastry. Both delivered cold.
Well the food was not great, the order taking process a bit impersonal however the actual time of delivery a clear example of “under promise – over deliver”.
Keep exploring,
SEB

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2 Comments
  • mohamed
    Reply

    We have a wide selection of dishes in El Pasha Restaurant and many satisfied customers. Please come back and try our recommended dishes.

    August 23, 2013 at 7:44 am

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