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Consistency in service - definitely at The Address Marina, Dubai - servicexcellenceblog
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Consistency in service – definitely at The Address Marina, Dubai

Another very successful day for Servicexcellence in terms of the Digital Marketing development and an even more successful day for the Food & Beverage Team at The Address Marina Dubai.

Do you remember Kevin, who impressed us with his kindness and friendliness about three weeks ago? We mentioned him in the post, and as we got to know today, it came up to the attention of his management and even the General Manager, who praised him for his effort and extra mile in terms of customer service. Obviously he remembered us this morning, welcomed us back and offered Americano, no milk no sugar – with a smile!

But more than that, it seemed like that our review and feedback has turned out to contagiously motivated Kevin’s colleagues and Vipan, who took care of the coffee break in the afternoon approached us using the following words: “Welcome back, I hope you are fine! I remember in the morning you drink Americano, no milk, no sugar and in the afternoon you like Cappuccino, no sugar also, right?”, he smiled and already pressed the button of the full automatic coffee machine. He was absolutely right! And again, I was very impressed, as it has been more than three weeks when we had our last coffee there!

Again, I have to say, that the banquets team of The Address left a wonderful impression behind, and even when the seminars are over, we will be back as a regular guest!

The Good: good service and service that comes from the heart is contagious and a motivation for both, colleagues to work harder and guess to return to the property.

The Bad: this time Creme Bruelee was not on the buffet for lunch today, but maybe next time!

We will be back- thank you,

SEB

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    January 6, 2014 at 12:43 am

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