Certo, Radisson Dubai
Looking for an Italian highlight – look out for Certo, Radisson in Dubai.
After an after work excursion to have a look at the Dubai Dollar Sand Exhibition hosted by Media One Hotel in Media City, we felt hungry.
Looking for a pizza, pasta or risotto, we headed next door.
Located in the lobby of Radisson Hotel, you find the entrance to Certo, which has been awarded as the Best Italian cuisine by TimeOut in 2007, and recommended in the following years. Nicely greeted and welcomed with a smile, the young, English hostess took us to the table. The dark purple dress looked very elegant, however the open sandals with glitter stones and the long black finger nails seemed to be more of a party outfit than an appropriate uniform. The hostess however, despite of how she was dressed had a very charming and nice way of leading us through the restaurant and offering the menus, she wished us a nice evening and left. The very next second, our waitress Ms.Hellen welcomed us and offered us a bottle of water to start with. One followed the other, as the moment she left, another waiter came along with a drinks trolley offering aperitifs. His English was excellent, even though he was obviously not a native speaker and the way he offered the drinks was very professional. “May I offer you an aperitif? Can I mix you something? Would you prefer lime or lemon with your Gin? May I poor the tonic up to the top?…” Normally a bartender or waiter would just prepare the long drink as per the given standard, poor the can and wishes you to enjoy the drink. Not here, not in Certo, here expectations are exceeded. Up to the point when the same waiter calls over his colleague to join him on the other side of the restaurant, sharing and talking about the latest updates on his phone. It does not give the best impression to guests when employees whisper in the restaurant, holding the mobile phone up high and not watching out for guests instead. However, the Chef delighted us again. Fried calamari on rocket salad and assorted mushroom pasta on creme. Fantastico! The food was great, and served within 8 minutes. Exceeding expectations once more, made us forget about the mobile phone chit chat earlier. Ms.Hellen came back to check on us and to see if we enjoyed our meal. She was happy to hear that all was good and thanked us with a nice: “Gracie!”
A nice touch.
The bill for a Gin&Tonic, bottle of San Pellegrino, mushroom pasta and calamari was about 250 AED, which is a bit pricy, but for the quality of service and food especially it was acceptable.
All in all, the evening was great and the food and service was above expectations too.
The Bad: the hostess uniform should be more elegant, at least think about the nail polish (or nail polish remover) and closed shoes. Also using mobile on the floor does not leave a very professional impression behind.
The Good: the food and especially the service were fantastico!