Cafe Via, Jebel Ali Ocean View Hotel, Duabi - servicexcellenceblog
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Cafe Via, Jebel Ali Ocean View Hotel, Duabi

Happy weekend to all of you!

The sun is shining, the birds are singing – could life get any better? We ended the week with a fantastic meeting and coffee at Cafe Via and felt like we had to share our experience before everyone rocks off and does not look at their social media updates for a while.

Cafe Via

Cafe Via is located on the ground floor of the Jebel Ali Ocean View Hotel, Jumeirah Beach Road. The purpose of our visit was not to try out their coffee initially, but to meet one of their employees. We walked up to the reception, introduced ourselves and asked for our meeting.


Not to forget the valet voucher later on, we furthermore asked the front office representative to stamp our ticket. It happened countless times that we walked all the way out of a hotel, just to discover that we did not stamp the valet ticket and had to walk back – not a big deal initially, but how often do all of you walk around in high – heels.


As said, we asked the staff to call the person we had arranged a meeting with and took a seat in front of the reception. After the representative called and informed the person of our interest he approached us again and offered us a coffee.


The lobby was nice, the sofa comfortable and the atmosphere great. The invitation to enjoy a coffee however, drew our attention to Cafe Via, the lobby coffee shop at the Jebel Ali Ocean view.

It took less than a minute that the friendly Barista welcomed us. You think this is it? You really think we would write an entire review only about this? No, she did not only welcome us to Cafe Via – she welcomed us with a friendly smile, used our name and served a cup of Cappuccino we were initially offered by her front office colleague.


This is what we call CUSTOMER SERVICE!

Thank you for making our week, we are looking forward visiting the hotel very soon again.


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