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Accents, InterContinental Hotels & Resorts, Dubai Marina - servicexcellenceblog
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Feb 03 2016

Accents, InterContinental Hotels & Resorts, Dubai Marina

Good afternoon to all of you. We hope that your week is going well so far. We recently had a meeting at the Accents, located on the ground floor of the InterContinental Hotels & Resorts, in the Dubai Marina, and thought of sharing our experience with you.

The hotel itself is quite nice. The combination of minimalistic interior design and extraordinary, huge art sculptures, the open space and the gloomy lightening have that certain indefinable something.

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We were greeted by the friendly valet parker upon entering the property’s premises, who shared a genuine smile with us and took over the car. We then continued our tour through the hotel, passing by the reception desk, a fairly small seating area in the lobby and finally found the Accents (Deli) Restaurant.

The entrance to the restaurant is quite hidden, and one would not be able to find it, without asking the staff, for those who visit the hotel for the first time. There are signs; these signs however not really indicate the hotel’s food and beverage outlets properly.

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Upon entering Accents, we found the restaurant to be empty. It was about 5 pm and the chefs as well as service staff were just about to get the restaurant ready for the dinner operation.

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We decided to take a seat on the terrace, to conduct our meeting outdoors. As soon as we took a seat, a waiter welcomed us and took our order; we decided for a Cappuccino. Minutes later, the hot beverage was served, with a cup of sugar sachets on the side. We were quite surprised about the Cappuccino and the beverage’s overall presentation: a Cappuccino, prepared by a full – automated coffee machine, served in a breakfast cup. Not really what we expected, however, good enough to boost our energy for a while.

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The meeting went on for a while. It got darker outside; the lights around the Dubai Marina light up, and another table next to us invited a couple of ladies, to take a seat. The same waiter, serving us initially, welcomed the ladies and took their orders. He also looked at us from the corner of his eye and passed our table while walking back to his service station.

We thought that he would come towards us, offering another round of coffee, water or anything else; he did not. Our meeting went on for 1,5 hours until we finally decided to get the bill.

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We heard so many positive things about the hotel – especially their food and beverage outlets and offers – this visit, however, did not meet our expectations at all. We would have expected a little more attention, service and care, being a guest in a luxury, high -end hotel like this, and left feeling confused and disappointed.

We hope, nevertheless, to get the chance to  review another outlet in the future. Have a great day, SE

 

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